Click and Pledge Salesforce 'Connection' and 'Update Failure'

[[email protected]]

I received the 2 emails below regarding the connection between the Click&Pledge account and Salesforce. I followed the instructions from the link in the article and attached a picture of our established connection. If the connection is set up correctly, why are we getting error notifications?

#1
Salesforce Connection Failure
Sorry but we are having problem communicating with your Salesforce account using the provided credentials.
Account Information:

• Click & Pledge account name: BASIS Chandler Primary - North Campus
• Click & Pledge account #: 35468
• Salesforce Organization ID: 00D36000000Il4u

#2
Salesforce Update Failure
Sorry but we are having problem with your Salesforce account.
Account Information:

• Click & Pledge account name: BASIS Chandler Primary - North Campus
• Click & Pledge account #: 35468
• Salesforce Organization ID: 00D36000000Il4u

[CnP.Support.AM]

Good day @[email protected]

We reviewed and found that the Account#35412 which is direct connected to SF and shared Account for all of your Accounts are disconnected. Please login and re-establish the connection for the Account#35412.

To establish connection please see the following KB article: http://cnp.mn/2dzgsms

Please re-establish the connection and moving forward if you receive an message let us know.

[[email protected]]

Hello. As you can see from the picture attached, that account is connected to Salesforce. However, when I go into a different account (and Salesforce is connected there too) and try to "post to salesforce" transactions that are marked "error", they do not post after 30 seconds. They remind in "error". See picture attached.

[CnP.Support.AM]

Good day @[email protected]

We found NO issues with posting. We have posted all the error transactions without any issues.

Please check and let us know if we can be of any further assistance.

[[email protected]]

Hello. There are more errors that haven't posted. Should I manually post all of these? What is the difference between "error" and "in progress"?

[CnP.Support.AM]

Good day @[email protected]

We reviewed and found that the order numbers which is listed in the above image is already posted to your instance. Yes, you may now post those data to SF without any issues.

[[email protected]]

Some are allowed me to post to Salesforce and some are not. Here are two examples from Mesa that are not allowing me to post to Salesforce:

71e372bb-bc40-41b5-bc9e-94d4d35a4aa3
09cdf5b7-23cb-420f-a699-41958938f889

[CnP.Support.AM]

Good day @[email protected]

We reviewed and found that above both order numbers are already posted to your instance at the time of transaction processed. I see that it is not updated the status of Salesforce in Connect for which I have forwarded to our developers to see whats going on.

[[email protected]]

Thank you for following up with the developers on that. For BASIS Tucson North (35437), the items listed in error do not seem to be posting even after I try to post them.

[[email protected]]

Chandler Primary North Campus (35468) is also not posting to Salesforce.

[[email protected]]

Chandler Primary North IS posting, however, Tucson North is NOT.

[CnP.Support.AM]

Good day @[email protected]

Would you please share the order numbers which is not posting for Tucson North account?

Looking forward to hearing back from you.