Changing email address in VT

[laurenvelardi]

Hi,
We don't seem to be able to update email address while taking a pledge with pre-loaded information. That is, if a patron is already in our database, we can update the email address that is on file. Organization ID is 19594.

[CnP.Support]

laurenvelardi

If we allow for changing of the information on load then we have to update the Contact record. If the contact exists we assume the data is correct.

If you want to change the info then change it at the contact level and then use the load. This will ensure that we do not create an Alias.