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Hi,
We have received several reports over the holidays of donors receiving Invalid Data Errors on our forms. Specifically this form - https://www.wta.org/support/renew-membership
Here is an example from an email I received;
"I thought you should know that I am not able to renew my membership on your website.
It keeps telling me I have invalid phone number, then invalid zip code, then no first name….
It could just be me, but I have tried over a few days and am having no problem with other donation sites."
(Donor was using Safari, has common ZIP code)
We also had a major donor (and a few others) call to say that he received an Invalid ZIP code message, despite the fact that he has a very common ZIP code. I have not been able to duplicate this error in any of my testing.
Are we the only ones seeing this issue?
Best,
Joey
We have received several reports over the holidays of donors receiving Invalid Data Errors on our forms. Specifically this form - https://www.wta.org/support/renew-membership
Here is an example from an email I received;
"I thought you should know that I am not able to renew my membership on your website.
It keeps telling me I have invalid phone number, then invalid zip code, then no first name….
It could just be me, but I have tried over a few days and am having no problem with other donation sites."
(Donor was using Safari, has common ZIP code)
We also had a major donor (and a few others) call to say that he received an Invalid ZIP code message, despite the fact that he has a very common ZIP code. I have not been able to duplicate this error in any of my testing.
Are we the only ones seeing this issue?
Best,
Joey
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