When printing receipt page, thank-you message is layered on form content

[AndreaF]

Two of our donors today said they printed the Thank You screen that results after completing a gift, and when doing so, they got the content of both the Thank You page and the payment form layered on each other, using 4-5 sheets of paper. I replicated this. Is there something in my setup causing this to occur?

https://connect.clickandpledge.com/w/Form/b35b803d-03eb-42eb-920b-597dee827a17

thanks.

[CnP.Support.AM]

Good day @AndreaF

Strange! we unable to replicate the issue. Would you please let us know the exact scenario? Also, please please share the screen shot(JPEG) of Thank You page and Print preview page which appears before printing the page?

[AndreaF]

Glad to share. To test it, I made an actual donation, and saved the print output to PDF. The printout has my personal information on it, so I will not post it here. Can I email it to you?

[CnP.Support.AM]

Good day @AndreaF

Yes, please submit a support ticket at http://help.clickandpledge.com. Include the link to this post in the ticket for reference.