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seeing the thank you page content without scrolling

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  • seeing the thank you page content without scrolling

    The length of our donation form (built using FormBuilder) causes the donor to scroll the enclosing page down to finish the donation process. When they arrive at the Thank You page, all they see is blank because the "thank you" message is up at the top of the page, which they would have to scroll up to see.

    What is the best practice for causing the donor to see the "thank you" message immediately after completing their donation, without scrolling up?

    Thank you!

  • #2
    Good day @JohnF

    This is a known issue which we are working on and hopefully in the next update it will be fixed. Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good morning,

      Has there been an update to this issue? We are having a problem where donors resubmit their donation because they aren't sure it's gone through with this blank screen showing up.

      Thank you for your assistance with this!

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      • #4
        Hi!

        Resurfacing this issue to see if it has been fixed. We have been having a ton of problems with this issue. We have been putting the forms into i-frames across our site, here's an example of our main membership form - www.wta.org/join

        Thanks so much,

        Joey Smith
        Washington Trails Association

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        • #5
          Good day!

          It has been fixed long back but surprised to see the issue again. I have forwarded this to our developers and hopefully will be fixed in the next release.

          Thank you for notifying us and sorry for the inconvenience.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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