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  • Facebook sharing broken

    Hi. I had posted and then boosted my connect fundraiser this past Thursday. I noticed today that there was no "Share" button on the post that links back to Connect. I tried to copy and paste the fundraiser link onto a facebook share, and then tried the Facebook share and sharethis links from the fundraiser, but each time, Facebook claims the link is not valid and won't post it! I've never really seen this happen - where you can't share a page. I have tried other browsers with this same link but it's not working. I've tried sharing other links and have no issues. Could this be a Connect issue? Thanks.

  • #2
    Oh, here is the link that won't share on Facebook: https://connect.clickandpledge.com/O...ildrenofgiants. And here is the Facebook debugger that reliably finds out what the sharing issues are with a link, but when entering the connect link, it just hangs. I've not seen this happen until now. Here's the debugger: https://developers.facebook.com/tools/debug/
    Thx

    Comment


    • #3
      Good day @blatka

      We have tested the above and found NO issues. We didn't see any issues which you are referring to.

      We have shared the same page as well as one of fundraiserís page:

      Click image for larger version

Name:	Facebook Test.jpg
Views:	15
Size:	86.3 KB
ID:	29332

      Please clear the browser cache and test it.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Must have been a Facebook hiccup. The post I had previously posted that couldn't be shared is now sharable. Thanks.

        It sure would be great to be able to upload a specific social share image on connect, as the images it grabs from the Connect campaign are too small and the wrong aspect ratio to be shared properly on Facebook. It's not a problem when I directly share the post because I upload a proper image. But others that share the post from Connect are all messed up (using images from the post and not a proper share image). Just a thought and request.

        Thanks.

        Comment


        • #5
          Good day @blatka

          We have considered the above request and hopefully in upcoming releases it will be added.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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