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Cannot save forms with an apostrophe in form name or Salesforce campaign name

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  • Cannot save forms with an apostrophe in form name or Salesforce campaign name

    I'm experiencing a bug with cloning/saving donation forms. I'm unable to save a form if either the Salesforce campaign name or the form name has an apostrophe. This is problematic because some of my campaign names have apostrophes and I only use straight ones in Salesforce. When trying to Save As or Update Form, I just get stuck on the spinner and the page never finishes saving and refreshing, so I have to close/reload the page, losing any changes I made.

    This only applies to straight apostrophes, not curly ones. I've found it's possible to save a form with a name that contains a curly apostrophe.

  • #2
    Good day @wtben

    We see what you are referring to and hopefully it will get fixed by Tomorrow. Sorry for the inconvenience.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Good day wtben

      An update is currently being replicated with the fix to your issue. If your logged instance has the same issue, please log out and try again. As stated the servers are being updated and it typically takes about 3-5 hours for all instances to be updated. Updates are done live so until it is complete different users may experience different versions.

      Please test it and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        I tested this several hours after you initiated the update and now three days later as well, and I'm still not able to save my form with an apostrophe in the name of the Salesforce campaign. When a live payment form passes a campaign to Salesforce, does it send the name or the ID? I would assume the latter and that the only reason a campaign name is useful in this field is so I know what the Campaign ID refers to. Is that so?

        In any case, it would still be nice to include apostrophes in campaign names and I guess this bug might not be fixed yet.

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        • #5
          Good day @wtben

          Sorry but the last update fixed the issue with apostrophe but in the Form Name not for the Campaign Name. However, this has been addressed and hopefully will be updated in the servers by Tomorrow. Sorry for the inconvenience.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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