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  • Issues with form builder

    Hi,
    I'm having a few issues with the new form builder. It's a great improvement! Can you help with the following?

    The buttons in my form are displaying differently on my site vs in my form (called "Payment form embedded"). On the form, they are small buttons in two rows. On my site, they are stacked buttons with one button per row.

    Form URL:
    https://login.connect.clickandpledge.com/FormBuilder/20f55acf-e782-498d-ac08-ec3d3f59934c


    Form embedded:
    https://seedinglabs.org/donate/

    Can I customize the color that the selected amount donate button is highlighted? It's bright pink now and I'd like it to be #fcb315.

    Can I customize the color of the input text box border when someone is typing in it? It is blue now and I'd like it to be #409a9a.

    Once the form is submitted, the confirmation thank you message is way up at the top of the page and the user is not directed back to the top of the form, so it's not clear that the form has submitted. (I do not wish for there to be a scroll on the form inside my donate page.) Can that be changed?

    Thank you for your help!

  • #2
    Good day @seedinglabs

    1Q. The buttons in my form are displaying differently on my site vs in my form (called "Payment form embedded"). On the form, they are small buttons in two rows. On my site, they are stacked buttons with one button per row.

    REPLY: We reviewed your donation page and found that the reason for the above issue is because of the width of your form container.

    Please note that the Connect pages are responsive, which means it will break the elements according to the screen size/container size.

    In your case, the container width is 600px (where you pasted the embedded code) which makes the form elements to break.

    Click image for larger version

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    If you make it to 100% then it show the form as you are expecting:

    Click image for larger version

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    2Q. Can I customize the color that the selected amount donate button is highlighted? It's bright pink now and I'd like it to be #fcb315.

    REPLY: As of now that is not an option but it has been added to the next release and hopefully it is due out in couple of days.

    3Q. Can I customize the color of the input text box border when someone is typing in it? It is blue now and I'd like it to be #409a9a.

    REPLY: Sorry, as of now it is not possible. However, I will forward this to our developers to see the possibilities.

    4Q. Once the form is submitted, the confirmation thank you message is way up at the top of the page and the user is not directed back to the top of the form, so it's not clear that the form has submitted. (I do not wish for there to be a scroll on the form inside my donate page.) Can that be changed?

    REPLY: We see the issue you are referring to. Hopefully in the next release we will fix it. Sorry for the inconvenience.

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you for your response! I look forward to the next release.

      Two follow up questions:
      -How can I be notified of the next release? Is this posted somewhere?

      -Custom receipts: Can I alter the way the sender's name and subject line are displayed? Right now it displays:
      From: "Seeding Labs, a nonprofit corporation" <[email protected]>
      Date: October 26, 2016 at 10:02:43 PM EDT
      To: XX
      Subject: Receipt Seeding Labs, a nonprofit corporation
      Reply-To: "Seeding Labs, a nonprofit corporation" <[email protected]>
      Thanks!

      Comment


      • #4
        One last question: Does the form builder support "in honor of" gifts? Thanks!

        Comment


        • #5
          Good day @seedinglabs

          You may change the From email address under Connect >> Settings >> Account Information >> here update the Receipt Reply To Email Address. Regarding the subject line is the Organization name.

          Click image for larger version

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          As of now we don't have "in hour of" gifts options.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thanks for your reply! Could you please add those features to a request list for a future release? I'd love to have a form builder option of "In Honor Of" gifts and be able to customize the subject line of the custom receipt.

            Comment


            • #7
              Good day @seedinglabs

              In order to get notification of the updates, Please subscribes to the following channel: https://forums.clickandpledge.com/fo...-announcements

              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Regarding "In Honor Of" gifts (we are starting with Gift Memberships) we are having success using the Custom Questions. Add these to your donation for for all the informaiton you need to collect for the "In Honor Of" and then it will be collected as part of the transaction. If you are using Salesforce then you can map the response to each custom question to fields on the SF Contact or SF Opportunity.

                Comment


                • #9
                  Thanks Charles! I will take a look and see if I can figure it out. I would love to see your checkout page if you wouldn't mind sharing!

                  Comment


                  • #10
                    Hi CnP.Support Can you take a look at why the Terms and Conditions is splitting words in the middle when it wraps the text in my form? Please see:
                    https://seedinglabs.org/donate/

                    Thanks,
                    Leah

                    Comment


                    • #11
                      Good day @seedinglabs

                      We see what you are looking at and hopefully it will get fixed by tomorrow. Sorry for the inconvenience.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Thank you!

                        Comment


                        • #13
                          Hi CnP.Support , this issue persists--can you please give me an update on when it will be corrected? Thanks!

                          Comment


                          • #14
                            Good day @seedinglabs

                            Please check it now and let us know if still see the issue.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Hi, it is resolved thanks!

                              Comment

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