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Cannot log into Connect (Portal is fine)

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  • wtben
    replied
    Thanks! Works now.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @wtben

    We have fixed the issue. Would you please test now and let us know if that works for you.

    Leave a comment:


  • wtben
    started a topic Cannot log into Connect (Portal is fine)

    Cannot log into Connect (Portal is fine)

    Since the launch of the new Connect platform, I have only been able to log in once. Initially, it was incredibly difficult to set up because I didn't think I had access to the original user's email. I was able to work that out and create some new users, including one for me. However, returning to the login page today, I'm unable to get in.

    The login page seems to remember my email address, however it's so light gray in the field, it's almost impossible to see. Can you please darken it? I click the robot captcha and then log in. It circles of a second and then drops me back on the log in page, sometimes without the captcha. Thus, the next time I try to log in, I'm told the captcha failed.

    I'm using Safari 10.0 on macOS Sierra. I'm concerned about not being able to log into Connect to reestablish a Salesforce connection after installing today's update, so I'll hold off on the update for now.
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