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  • The Form Builder is not showing properly

    Hi,

    I have a form builder embedded on the website. Everything looks good on the website. However, when I use my cell phone, the form is being cut. Attacked are two screenshots (one horizontal, one vertical). I can't scroll the form down. Is this a known issue? Could you fix this please?

    Thanks,
    Fangjie
    Attached Files

  • #2
    Good day @[email protected]

    May I know the model and version# of the mobile device you are seeing the above issue?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      I phone is iphone 6 with iOS 10.0.2 version. Another colleague has iphone 5s and the form also not looks good on her phone. However, I tried it on an Android phone, and the form works on Android phone! So my conclusion is the form works on Android phone but not iphone. I don't know if this is a valid conclusion. Anyway, is there a way to fix the problem? We want the form works for all mobile systems.

      Thanks!

      Comment


      • #4
        Good day @[email protected]

        We have fixed the issue. You will need to replace the iFrame code into your website. Please login to Connect >> Campaigns > click on respective Campaign >> and get a code from the respective form and replace it into your website.

        Click image for larger version

Name:	Form Builder.jpg
Views:	11
Size:	36.2 KB
ID:	28067

        Please test it and let us know if you find any issues.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Hi, now the form works good on mobile device!! Thank you for fixing this so quick. Appreciate your help!

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