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Custom Questions in new Form Builder

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  • briegull
    replied
    It looks like you have made some wording changes in the form builder to make this process clearer, and it works fine! Also appreciate that I can save a form from one campaign to another!! GREAT!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day

    It can be move by holding the left click on the "Drag to Rearrange" button on the particular section:

    Click image for larger version

Name:	Drag n Drop.jpg
Views:	76
Size:	70.5 KB
ID:	27804

    Please note that the section color will not be change for particular section. If you change the section color it will applicable for all the section background color.

    Leave a comment:


  • briegull
    replied
    Well, I saw what you did and fixed THAT. Thanks. I did doubt it was just a cache issue. However: I can't make it move down on the page to the bottom (having changed the order to "5"), and I can't change the background color of the default custom question header.
    Last edited by briegull; 10-17-2016, 08:10 AM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @briegull

    This is global update so all are at same version. However, I have looked your form and added the custom question to it and can see the changes on the page. It may take a minute or some to update the cache.

    Click image for larger version

Name:	Form- CQ.jpg
Views:	71
Size:	89.4 KB
ID:	27784

    However, while reviewing we noticed that you have created Custom Question Section but didn't added the Question to the section. In order to appear the Custom Questions into the form, there must be Question added to the Custom Question Section:

    Click image for larger version

Name:	Form Custom Question.jpg
Views:	70
Size:	128.2 KB
ID:	27785

    Hope that helps. Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • briegull
    replied
    Have YOU looked at it? I was kicking myself for not clearing the cache, which is one of those things I'm always telling other people to do, but that doesn't do it. I cleared the cache and looked at it in Connect, refreshed screen etc. I also replaced the iframe code in the MSC website page as above, and looked at it, refreshed screen, etc. Have not made ANY changes to the form or the campaign details. Looked at it in Safari as well as Chrome. Am I on the latest version in Connect? Is there a chance that the developers are ahead of me? (I know where to check in SF, but I do not know where to find latest v. in Connect 2)

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @briegull

    Our developers reviewed and concluded there is NO issue with Form Builder but it is an cache issue. If you wait for couple of minutes or clear the browser cache you can see the custom question in the form.

    Please check and let us know if you find any issues.

    Leave a comment:


  • briegull
    replied
    thx!!!!!!!!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @briegull

    We see the issue you are reporting.

    We are reviewing it - a developer is now reviewing this and I will update it once we know what is going on.

    Leave a comment:


  • briegull
    replied
    oops sorry. 34570 is the account, campaign is the Midcoast Senior College Fall 2016 (default)

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  • CnP.Support.AM
    replied
    Good day @briegull

    Would you please share the C&P Account# and let us know from which campaign you have created the above form builder?

    Leave a comment:


  • briegull
    started a topic Custom Questions in new Form Builder

    Custom Questions in new Form Builder

    I put in a custom question in the setup. It does not appear in the form. I can find formatting options for settings, but can't find the custom question section. ??

    Also - the form I have put inline on my site does not work with an iphone and doesn't fully display on an ipad. - can you check it out?
    www.midcoastseniorcollege.org/donation-page

    THANKS!!!
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