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  • System receipts not sending

    I have our secondary, Give OUT Day account configured to send system receipts to three email addresses. This is configured in Portal --> Account Info. We recently noticed that new instances of recurring gifts established in this account were not triggering the system receipt to send. So I added those three email addresses to the Give Big Platform at Donate button --> Notification List.

    The system receipts are still not being received. Is there some place else this needs to be configured?

    Thanks,
    Radha

  • #2
    Good day Radha

    Please let us know the account number for this account so we can review the settings.
    Regards,
    Click & Pledge Support Department

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    • #3
      Account number 31410

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