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Recurring periods not working

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  • ndlugajczyk
    replied
    thank you so much

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ndlugajczyk

    It happens when we go back and forth on the donation page. Closing the browser and re-opening it will fix the issue as well.

    Hope that helps.

    Leave a comment:


  • ndlugajczyk
    replied
    Okay. I assume this shouldn't normally happen. If this has happened before, should a recommendation to clear browser cache regularly be done? I am just unclear why browser cache would cause the page to malfunction and if there are any other alternatives to fix that kind of occurrence. For example, if a donor decides to make a donation online at a library (just to throw something out there) and has the issue, they will not know or have the ability to clear the cache. And yes, clearing the cache did fix the issue.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ndlugajczyk

    We reviewed the above checkout page and found NO issues with your example. It might be the issue with your browser cache. Please clear the browser cache and check.

    Leave a comment:


  • ndlugajczyk
    replied
    The URL is https://co.clickandpledge.com/advanc...spx?wid=119812.

    The Recurring Policy is set as subscription. Not past June 30, 2017. No less that a $1.00.

    The amount in the example, $100.00 over 21 periods every two weeks should pass, but I have also tried it down to 2 and I still get the same error.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ndlugajczyk

    Would you please share the link URL of the checkout page which you are referring to? Also, please see if you can share the screen shot (JPG format) of the error.

    Looking forward to hearing back from you.

    Leave a comment:


  • ndlugajczyk
    started a topic Recurring periods not working

    Recurring periods not working

    The periods on page two of the advanced checkout page for our account is not working. It keeps saying "invalid installments" for any periods chosen.
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