Recurring periods not working

[ndlugajczyk]

The periods on page two of the advanced checkout page for our account is not working. It keeps saying "invalid installments" for any periods chosen.

[CnP.Support.AM]

Good day @ndlugajczyk

Would you please share the link URL of the checkout page which you are referring to? Also, please see if you can share the screen shot (JPG format) of the error.

Looking forward to hearing back from you.

[ndlugajczyk]

The URL is https://co.clickandpledge.com/advanc...spx?wid=119812.

The Recurring Policy is set as subscription. Not past June 30, 2017. No less that a $1.00.

The amount in the example, $100.00 over 21 periods every two weeks should pass, but I have also tried it down to 2 and I still get the same error.

[CnP.Support.AM]

Good day @ndlugajczyk

We reviewed the above checkout page and found NO issues with your example. It might be the issue with your browser cache. Please clear the browser cache and check.

[ndlugajczyk]

Okay. I assume this shouldn't normally happen. If this has happened before, should a recommendation to clear browser cache regularly be done? I am just unclear why browser cache would cause the page to malfunction and if there are any other alternatives to fix that kind of occurrence. For example, if a donor decides to make a donation online at a library (just to throw something out there) and has the issue, they will not know or have the ability to clear the cache. And yes, clearing the cache did fix the issue.

[CnP.Support.AM]

Good day @ndlugajczyk

It happens when we go back and forth on the donation page. Closing the browser and re-opening it will fix the issue as well.

Hope that helps.

[ndlugajczyk]

thank you so much