Cannot update email on recurring donation

[[email protected]]

We have updated the email on a recurring donation but the donation receipts continue to be sent to the old email. I updated the email through Connect by Managing the Recurring Donation and Editing/Updating the email address. Please advise how to permanently update the email so that all future receipts go to the new email address. The donor is frustrated so this is a priority for us. The attached screenshot shows the date that we updated the email address.

[CnP.Support.AM]

Good day @[email protected],

Sorry but the image you have provided is PNG and this forum does not show it in full scale. I only see a thumbnail. Would you please post this as a JPG so we can review?

However, are you referring to API Generic receipt or C&P Autoresponder receipt in Salseforce? Please share the Order number of the recurring transaction which you are referring to.

Looking forward to hearing back from you.

Thanks,

[[email protected]]

Hello,
I have attached a jpeg as requested. I believe I am referring to API Generic receipt but am not sure. The order number for the latest recurring transaction that was sent to the incorrect email address is 1681010274971448248945.

[CnP.Support.AM]

Good day @[email protected],

I have forwarded this to our team for review. I will update you shortly.

Thanks,

[CnP.Support.AM]

Good day @[email protected],

We reviewed and found the issue. We are working on a fix and will release as soon as possible. We do apologize for any inconvenience.

Thanks,

[[email protected]]

Good morning,
can you please provide a status on this issue?

[CnP.Support.AM]

Good day @[email protected],

We have addressed the above issue and hopefully by tomorrow it will get updated. Wait for a day and fix is on the way.

[CnP.Support]

Good day [email protected]

We have moved this thread to the "Connect" channel. You had posted this to the API which is not related to your question.

we will update this post when the fix has been released.

[CnP.Support]

Good day [email protected]

We resolved this issue yesterday and the recurring now uses the new email. The issue (bug!) was happening when both the credit card and email was being changed prior a payment. We resolved it so it should be fine now.

Please let us know if we can be of any further assistance.