When is the Issue Credit button available

[[email protected]]

Hi,

I watched the Connect video on issuing credit.

http://forums.clickandpledge.com/content.php?r=146-How-to-Credit-a-Transaction

When I view a transaction that has been authorized and posted, I do not have the option of a Issue Credit button. When is the Issue Credit button visible?

As an aside, the navigation in the transaction screen seems to be very difficult. Is there a way to open multiple browser tabs for multiple transactions while leaving the transaction grid intact?

Thanks,
Y Singer

[CnP.Support]

Good day!

May I have the order # for this transaction?

[mgruber]

I am having the same problem. I was following the directions in the post "How to Credit a Transaction". When I get to the transaction detail page, there is no "Issue Credit" button.

The order number is 1507201231420248887.

How do I proceed?

Thank you,

Melissa

[CnP.Support]

Good day @mgruber,

Sorry for your trouble. Our team is investigating why this is happening with your account.

For now please use the portal (https://portal.clickandpledge.com) and click on the Virtual Terminal link & Credit Transaction sub-menu. See below:




You can locate the transaction and issue credit right on that page.

Please let us know if we can be of more help.

[CnP.Support]

Good day @mgruber,

We have resolved this issue and you should be able to issue credit in Connect now.

Please try it next time you need to issue credit and let us know if you still have any issues.

Sorry again for any inconvenience.