Announcement

Collapse
No announcement yet.

Give Big verification email

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Give Big verification email

    Just some feedback...

    We use Barracuda as our spam filter. The verification email a user receives while creating a personal fundraiser page on the Give Big platform gets a really high spam score from Barracuda.

    Radha

  • #2
    Good day!

    Never liked Barracuda, but that is a different story.

    Do you have any indication as to what the reason for the high score is? Barracuda, historically, is not too smart about SPAM. It uses quite archaic methods but we are interested in seeing what tests it has failed- perhaps we can try to remove those texts or triggers.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Radha,
      I have researched the issue and see what the problem is. The reason that the spam score is high is because your DNS settings do not reflect the fact that email being sent by our servers is legitimate. Because the verification email says it is from your domain, you need edit your DNS settings and add the following to your existing SPF record:
      include:_custspf.clickandpledge.cc
      This text should be ADDED to what you already have, after the similar phrase for salesforce.com and before the ~all
      Once that is done, you should see the spam scores drop.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

      Working...
      X