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  • ckientz
    replied
    There was a problem on our side of the email. It has been fixed. Thank you for your assistance. Claude

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Sorry for the delayed in responding to you. I had requested the log file for the emails and our system shows the emails are being sent to you.

    The system receipt is sent to the following addresses:

    Click image for larger version

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    The log files shows successful delivery. Have you contacted your email administrator to see if our emails are being blocked internally?

    Are you still not getting these emails?

    Leave a comment:


  • ckientz
    started a topic Receipts

    Receipts

    Iíve created a campaign in Connect called _________________________ (for design purposes). Iíve also created a donation widget called 2015 Annual Appeal Widget. We've started our campaign a few days ago. I've consistently received notification of the receipts sent to the donors throughout this period until today at 6:00 pm (PST). I've note received any receipt since. However, I still get copies of the auto responder emails sent to the donors. Thank you for your assistance. In case you need to login into our salesforce instance, Org ID is 00DA0000000ah8e. Iíve granted login access to C&P support. Thank for your assistance. Claude Kientz 1512012154445453005
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