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Refund Error

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  • Refund Error


    I tried to issue a refund for a donation, but experienced an error.

    My process was:
    Log into Connect and go to Transactions.
    Find and click on the transaction to refund.
    Click "Issue Credit"
    I filled out an internal Note about the refund, and checked the box to send him an email.

    Then, when I click issue credit, there is an error.

    I did this again without the internal note, and it completed successfully. So I believe that there is some flaw that disallows internal notes? I don't know, but no assistance is needed anymore! Thanks.

    - Jamie

  • #2
    Good day @Jamie,

    Our testing team has been informed and we will resolve this if we find an issue.

    Thank you for bringing this to our attention.
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