Hello,
I tried to issue a refund for a donation, but experienced an error.
My process was:
Log into Connect and go to Transactions.
Find and click on the transaction to refund.
Click "Issue Credit"
I filled out an internal Note about the refund, and checked the box to send him an email.
Then, when I click issue credit, there is an error.
I did this again without the internal note, and it completed successfully. So I believe that there is some flaw that disallows internal notes? I don't know, but no assistance is needed anymore! Thanks.
- Jamie
I tried to issue a refund for a donation, but experienced an error.
My process was:
Log into Connect and go to Transactions.
Find and click on the transaction to refund.
Click "Issue Credit"
I filled out an internal Note about the refund, and checked the box to send him an email.
Then, when I click issue credit, there is an error.
I did this again without the internal note, and it completed successfully. So I believe that there is some flaw that disallows internal notes? I don't know, but no assistance is needed anymore! Thanks.
- Jamie
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