Two known issues with fundraisers logging in

[tmartell]

Hello,

We are about to begin our yearly campaign that involved over 70 people using the peer-to-peer platform to raise a large amount of money for us. Last week, I came to the Office Hours to report an issue two of my fundraisers had. I was told there was no glitch and I should try to reset their password. After many attempts, these two people are still having issues. Please look into this and explain to me why they are having this problem, and also what can be done to fix their issue.

Thanks,

Tanya

[mkavodah]

Hi. This issue is ongoing, and since our original post has been reported by a number of additional users. Can we have a one on one phone call to troubleshoot this? It's a huge problem for us in continuing to use your service. Account Number:28576

Thanks.

Mk Davis
Technology and Database Coordinator
AVODAH

[CnP.Support]

Good day!

We reviewed all your transactions and found no errors in delivery. We show that all password reset emails were sent except the following exceptions:

• *****[email protected] - this was greylisted by AOL and was delivered after 25 minutes. The issue we have with AOL is simple- AOL users in general use the spam button as delete and we receive daily notices from AOL that people have reported our receipts as SPAM. We have all of our IP's verified by AOL but users are constantly blocking us. We have no choice but to hope AOL stops existing.
• ***[email protected] was blocked by att.net -- due to user settings
• ****[email protected] delayed by provider and delivered after 15 minutes

Every single email has been delivered.

We have no way of ensuring delivering emails. We use the following 2 companies for emails:

• SendGrid (http://sendgrid.com)
• Mailgun (http://www.mailgun.com/)

These are high speed high throughput mail servers that we use for our entire platform. The delivery rate on a daily basis is less than 1 second.

We are sorry that your clients have a hard time registering which simply means they are not getting our emails. We are now evaluating text messaging as the confirmation but as far as email is concerned we have no way of confirming receipt of email.

[tmartell]

Hello,

In the case of the att.net user, what do you suggest we do for this person? She is trying to set up the page by today and I can't do anything if this is being blocked due to settings.

Thanks,

Tanya

[CnP.Support]

Tanya,

Please email support with a link to this thread and we will forward you the verification code. The user needs to enter the verification code to get in.

I have asked the support to look for your email. We can't post the code in the forum for security reasons.

[tmartell]

Hi,

I also wanted to verify that your list does match our list of folks who had known issues.

[CnP.Support]

Good day!

It seems like your client has reported our message as SPAM.

===========================

Dear Postmaster:

We are writing to let you know that we are blocking messages addressed to one of our customers at the domain sbcglobal.net by one of your customers at domain clickandpledge.cc. The stream of messages coming from your system appears to consist mostly of unwanted commercial e-mail (UCE, or "spam"). To protect our system and to ensure that it operates well for all of our customers, we have decided to block all messages originating from your system.

Please consult your logs to see what might be causing this situation and how it can be fixed. Then visit http://rbl.att.net/block_inquiry.html to request a removal of the block. Most requests for removal are honored within two days.

The specific error message received by your customer was:
550 184.173.105.205 blocked by ldapu=rblmx,dc=att,dc=netError - Blocked for abuse.

Thank you for your assistance in helping our respective customers communicate.

Best regards,

The AT&T Mail Team.
============================

This is the message for your client on SBCGlobal.net and apparently he/she has reported our emails as spam and as such our emails to them are blocked. We are replying to AT&T to resolve the issue.

Please note that the only emails that are sent from our system to your clients are password resets, email verification, receipts, and event registration emails. No other emails are ever sent to donors and patrons using our system.