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Campaign Image Upload

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  • CnP.Support
    replied
    Good day Jeff,

    Please send us your image and the account number so we can review your account and the image.

    Leave a comment:


  • jeff829
    replied
    I'm having the same issues. A 270 x 268 px 72 dpi image won't show on upload.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Image dimensions are listed as:

    250 w x 159 h. Images cannot be more than 500 kB

    Your image is 169 x 159

    so your width is less than the allowable limited. This has a strict size setting because the first page of the site has the mosaic of all campaigns and the width of all images are designed to be the same while allowing the height to change.

    I increased your width to 250 and uploaded it for your default campaign. Please test it and let me know if that works for you. Please see:
    https://connect.clickandpledge.com/Organization/jitfosteryouth/campaign/holidays2013

    Let us know if we can be of any further assistance.

    Leave a comment:


  • me.jit
    replied
    Here the number 26837

    Leave a comment:


  • me.jit
    replied
    Click image for larger version

Name:	cookiehouse.jpg
Views:	1
Size:	17.9 KB
ID:	15316

    Here is the file

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Strange that you are having issues with the image. It works as we have tested it and others are using it without any problem. We need to figure out what is going on with your image.

    Would you please upload the image to the forum so we can review it. Also please post your account number so we can test the image with your settings.

    Leave a comment:


  • me.jit
    started a topic Campaign Image Upload

    Campaign Image Upload

    Campaign image wont uploade even if i change to the minimum pixels of 250 w x 159 h. Picture size is also less than 500kb. any help?
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