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  • Donation amounts showing up twice

    For some reason, when I changed my donation amounts, the amounts are showing up twice in the Donation box on the campaign page. Any suggestions?

  • #2
    Please make sure you don't have the amount repeated in the donation Label.

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    • #3
      There are 2 spaces/columns to enter amount. Both appear to be required..? I tried putting the amount in 1 or the other, but it would not take it. Stymied.

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      • #4
        Good day!

        Are you referring to the campaign donation form?

        I don't know where you are referring to. Would you please include an image of the section you are in so I can have a better understanding of the issue.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #5
          Click image for larger version

Name:	screenshot campaign page.jpg
Views:	1
Size:	19.5 KB
ID:	15314Click image for larger version

Name:	screenshot payment form connect.jpg
Views:	1
Size:	16.8 KB
ID:	15315Here are the screen shots of the donation payment page and the campaign page. I hope this will help answer my question! Thanks.

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          • #6
            Good day!

            Label is the static text that appears next to the payment field. For example you may want to do the following:

            Membership
            Simple Donation
            Support Building Fund

            All these are labels and for information whereas the Amount is what should be charged. The label will be used for the item name and the amount is what the card will be charged. This is the exact same design as Simple pages already in the admin.

            If you don't want to put the label then simply leave the label as blank -- we will simply put the amount next to the radio button.

            Hope that answers your question.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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