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  • Product Description Field Character Limit Frustration

    When adding a product / membership to an advanced page, the guidelines state that the description can be up to 1,000 characters long. When I try to change the font (both "name" and "size"), I get the "Product Description character limit exceeded" because the way the change is styled adds a lot of unnecessary code that seems to be added into that character count. Please note that without changes to the font, my description returns no error; for the record, I also pasted the same blurb into MS Word to get an accurate character count, and it comes in under the 1,000.

    It goes from --
    <ul>
    <li>Name, logo and website link on <a href="http://www.mywebsite.org" target="_blank">mywebsite.org</a> website</li>
    <li>Logo and mention in eNews to over 2,000 local business owners and household decision makers</li>
    <li>Logo added to oyster roast ticket sales and campaign transaction pages</li>
    <li>Logo on our social media profile pages - Facebook and Twitter - throughout duration of campaign</li>
    <li>Social media mentions on Facebook and Twitter to over 1,400 fans and followers</li>
    <li>Name and logo on the &quot;Give Me Shelter&quot; Dinner and Auction invitation and program</li>
    <li>Recognition at event, along with name and logo on sponsor boards</li>
    <li>Ten (10) tickets to the Oyster Roast and eight (8) invitations to the &quot;Give Me Shelter&quot; Dinner and Auction</li></ul>


    To --
    <ul>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Name, logo and website link on </span><a href="http://www.mywebsite.org" target="_blank"><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">MyWebsite.org</span></a><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;"> website</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Logo and mention in eNews to over 2,000 local business owners and household decision makers</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Logo added to oyster roast ticket sales and campaign transaction pages</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Logo on our social media profile pages - Facebook and Twitter - throughout duration of campaign</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Social media mentions on Facebook and Twitter to over 1,400 fans and followers</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Name and logo on the &quot;Give Me Shelter&quot; Dinner and Auction invitation and program</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Recognition at event, along with name and logo on sponsor boards</span></li>
    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Ten (10) tickets to the Oyster Roast and eight (8) invitations to the &quot;Give Me Shelter&quot; Dinner and Auction</span></li></ul>

    Because, in this case, my intention is for the whole description to appear in the same font name and size, it is not necessary to repeat that code (span style="..." et. al.) around every bullet. You can just through a <div> command around the whole thing, close it with a </div> and call it day. That way, people wouldn't keep getting that error, when, in fact, their descriptions aren't too long.

    Another point is...why is the character count for that field based on the code anyway? Shouldn't it be based on the text only?

    Thanks!

  • #2
    Good day!

    I understand your question but also please note that to us the important measure and metric is what we can fit in a field in the database. A database field is set with specific size. Its size is not set on what makes sense in the English language - it only counts the letters that you are storing in it.

    <li><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 12pt;">Test</span></li>

    the above will show as "Test" and the effective result is 4 characters but we have to save the entire string in the database starting with <li>

    The editor is not ours and is a third party editor used by many sites. There is nothing that we can do about how it sets its formatting.

    As for the size, it makes no difference what size we put in since our clients will come up with more text. That field was originally set for 500 characters and in a later released was changed to 1000.
    Regards,
    Click & Pledge Support Department

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