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Change email address for receipt in a recurring pledge?

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  • Change email address for receipt in a recurring pledge?

    Can I change the email address at which a donor receives the receipt for a recurring donation, or do I have to cancel and then reenter the donation with the new address? Thank you for your help. Rebecca

  • #2
    Hi Rebecca,

    Currently the only way you can do this is by cancelling the recurring and starting a new one.

    If you are using Salesforce this can be done quite easily since setting up a recurring for an existing patron does not need re-entry of the credit card information. The Virtual Terminal in Salesforce offers re-processing of previous held credit cards by replicating the previous authorization codes.
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