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  • childbirthconnection
    replied
    Is someone going to call me? What is going on?

    Leave a comment:


  • childbirthconnection
    replied
    Thanks, still waiting to hear.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Transfirst will be calling you shortly. We just got off the phone with them and discussed your account.

    We will contact them again once they talk to you.

    Leave a comment:


  • childbirthconnection
    replied
    Thanks a million!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    They are in Omaha and central time zone. We will keep you posted.

    Leave a comment:


  • childbirthconnection
    replied
    I still have not heard anything, is there any way I can get in touch?

    Leave a comment:


  • childbirthconnection
    replied
    Thank you so much! I am puzzled that you could not get in touch. I do not have any messages - I have updated our contact number to my direct line so please please try me again. And again, thank you!!!

    Leave a comment:


  • CnP.Support
    replied
    Good day again,

    I researched your name and realized what is going on.

    Transfirst has tried contacting you and has left several messages for your organization and has not heard back.

    Your account was suspended until they talk to you. Please contact them ASAP and reply to their inquiries.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Our support can assist via email with any issues you may have with your checkout pages. The forum is the best place to get support for API and custom forms using the API.

    Your post lacks any specifics- what do you mean by "no longer process credit cards?"

    Are you getting errors? declines?

    Where is your form? what is the site link?

    One of the biggest challenges we have when helping clients is not knowing what form is being referenced, what the account is, etc. Once we have a little information we can locate transactions and find out where the issue is.

    Looking forward to hearing back from you.

    Leave a comment:


  • childbirthconnection
    started a topic Credit Card is declined

    Credit Card is declined

    Our site no longer seems to be able to process any credit cards, and apparently this is the only place where we are able to get any help with this issue. So please provide assistance immediately.
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