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  • Click & Act help

    I created a Click & Act profile for our organization's CEO so he could fundraise during a bike tour event, but I made a type-o in the email and he never received his password...and i can't reset it because the email is wrong. I had to create a second profile for him.

    How do we get the first profile deleted? Username is: CVI-Conrad

    Thanks,
    Julie

  • #2
    Julie,

    Please send an email from the email address in question to [email protected] and we will review the request.

    I understand you have mis-typed the email but we will review the email and look at the resemblance and test it before we delete the profile. We have to make sure the email address listed is not valid and that the email address comes from is close in form to the bad email.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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