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  • Salesforce login information not being accepted.

    I'm getting this message when trying to enable Salesforce in Click & Pledge:

    INVALID_LOGIN: Invalid username, password, security token; or user locked out.

  • #2
    This simply means your information is incorrect or your password has expired.

    Have you retrieved the Token and can you login to Salesforce using the same UserID & Password? Is the Organization ID correct?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Yes, I knew the password and org. id were correct. So I changed the security token and it was accepted. Thank you.

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      • #4
        Great.. glad to see it worked.

        Please note that the TOKEN in Salesforce is tied to the password. If you change the password the token will also change.

        At times clients run into problem when they change their password and forget to update the token in our system. If the user credentials change we will not be able to login to your Salesforce instance and won't be able to post the data.

        Just something to remember!

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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