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Campaign not available in dropdown box for checkout page

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  • Campaign not available in dropdown box for checkout page

    I have one campaign that shows up in the dropdown for my checkout page and one that does not. Both have the same fields completed: active box checked, type (one showing marked "other", one not showing marked "event"), status (one that is available marked "Completed" one not available marked "in Progress"), start and end dates. Both have campaign members and both have donations listed.

    I am attaching a screenshot of both. The "Potting Party" is the one not displaying.

    I have checked that my salesforce passwords etc - are up to date in my click and pledge account.

    what am I missing?Click image for larger version

Name:	Campaign_ Potting Party 2012 ~ salesforce.com - Enterprise Edition.jpg
Views:	1
Size:	154.9 KB
ID:	16048Click image for larger version

Name:	Fashion Show.jpg
Views:	1
Size:	175.9 KB
ID:	16049

  • #2
    Good day Anne,

    The images you sent us are from Salesforce and you are referring to not showing up on your checkout pages which naturally is in our system. The two are different.

    Campaigns that show up for checkout pages need to be set up in the Portal as campaigns. If the name matches then we associate the Salesforce campaign with the one set for the page.

    Please make sure the campaigns are added to the Click & Pledge campaigns first. See below:

    http://manual.clickandpledge.com/Campaign.html
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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