Sales tax no longer working?!

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Hi there, I was updating the sales tax to reflect the new rate in our state, and now this checkout page doesn't seem to be applying sales tax (as it did before). I can confirm that every product has a tax rule selected, but the tax isn't adding on in the store. Help!?

Here's the checkout page: https://co.clickandpledge.com/?wid=96729

C&P Account ID is 27814

Thank you!

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Hello! Still experiencing this issue - and I am experiencing it with another org/page: https://co.clickandpledge.com/?wid=167959

Help please?!

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day

jillifoss

Senior Member

Find all posts

View Profile

Close

jillifoss

We have not missed this case but working on it to find out the issue. We will update you shortly.

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

We have identified the issue and fixed it. Hopefully, the update will be out by next week.

Sorry for the inconvenience.

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Oh awesome, thank you!!!

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

We have released the update.

Please test it now and let us know if you see any issues.

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Thank you! A quick test in both catalogs, and neither one is applying sales tax. Will I need to go in and do something in the legacy portal to get that sales tax working?

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

May I ask you to please clear your browser cache and test it? We tested it and it is working, please see:

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Hi there.

I felt so silly! But... I tried in several different browsers, cleared caches/cookies, and still not seeing the sales tax. I even tried it on different networks, and had a colleague try (at a different location). No sales tax. Help!?

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

I see that you are referring to the second page but the sales tax will appear after that page. Once you click on the "PAY NOW" button, there you will see the sales tax.



Please check and let us know if you don't see on the last page.

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Hi there,

It doesn't show on the second page either, I tested both. It should show on the first page as well, as that is showing how much the customer is to expect to pay. I tested both pages on another network, and that's also what my colleague tested at a different location.

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

The thought occurs to me: are you testing it on a machine that's logged into something? Have you tested it on multiple networks, browsers, machines? Sorry for all the back and forth on this, just need these to be functioning correctly (one of them will be used more than normal beginning Monday).

Thanks again!

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

Quick Update: I have discussed this case with our developers and they concluded that TAX will apply based on the Product and Country & State. Please make sure that you have selected the Country & State before proceeding to the next page.

Yes, we have tested in different machines, Windows, Mac, and browsers before releasing the update. However, I will test again and will update you shortly.

[jillifoss Senior Member Find all posts View Profile Close jillifoss]

Ahhh!!! Thank you! That makes sense!

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @jillifoss

I have tested it and found no issues. The TAX is appearing once we select the Country and State.

Please confirm that it works for you.