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Sales tax no longer working?!

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    jillifoss
    Senior Member

  • jillifoss
    replied
    Yes, it is working for us as well. Thank you!

    Leave a comment:

  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    I have tested it and found no issues. The TAX is appearing once we select the Country and State.

    Please confirm that it works for you.

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    Ahhh!!! Thank you! That makes sense!

    Leave a comment:

  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    Quick Update: I have discussed this case with our developers and they concluded that TAX will apply based on the Product and Country & State. Please make sure that you have selected the Country & State before proceeding to the next page.

    Yes, we have tested in different machines, Windows, Mac, and browsers before releasing the update. However, I will test again and will update you shortly.
    CnP.Support.AM
    C&P Support
    Last edited by CnP.Support.AM; 07-18-2021, 03:34 AM.

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    The thought occurs to me: are you testing it on a machine that's logged into something? Have you tested it on multiple networks, browsers, machines? Sorry for all the back and forth on this, just need these to be functioning correctly (one of them will be used more than normal beginning Monday).

    Thanks again!

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied

    Hi there,

    It doesn't show on the second page either, I tested both. It should show on the first page as well, as that is showing how much the customer is to expect to pay. I tested both pages on another network, and that's also what my colleague tested at a different location.
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    Attached Files

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  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    I see that you are referring to the second page but the sales tax will appear after that page. Once you click on the "PAY NOW" button, there you will see the sales tax.

    Click image for larger version

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    Please check and let us know if you don't see on the last page.

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    Hi there.

    I felt so silly! But... I tried in several different browsers, cleared caches/cookies, and still not seeing the sales tax. I even tried it on different networks, and had a colleague try (at a different location). No sales tax. Help!?

    Click image for larger version

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  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    May I ask you to please clear your browser cache and test it? We tested it and it is working, please see:

    Click image for larger version

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    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    Thank you! A quick test in both catalogs, and neither one is applying sales tax. Will I need to go in and do something in the legacy portal to get that sales tax working?

    Leave a comment:

  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    We have released the update.

    Please test it now and let us know if you see any issues.

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    Oh awesome, thank you!!!

    Leave a comment:

  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @jillifoss

    We have identified the issue and fixed it. Hopefully, the update will be out by next week.

    Sorry for the inconvenience.

    Leave a comment:

  • CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day
    jillifoss
    Senior Member
    jillifoss

    We have not missed this case but working on it to find out the issue. We will update you shortly.

    Leave a comment:

  • jillifoss
    Senior Member

  • jillifoss
    replied
    Hello! Still experiencing this issue - and I am experiencing it with another org/page: https://co.clickandpledge.com/?wid=167959

    Help please?!

    Leave a comment:

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