Permissions to edit Form Fields in C&P Events Management Tab

[cyrch]

I am trying to track down which permissions control editing access to Form Fields on an event in the C&P Events Management tab. Right now, the Sys Admin profile in our Salesforce org has access, but Standard Users do not. When I log in as a Standard User and try to access Form Fields, I get an error message (attached below). I could not find anything in this Knowledge Base article. It looks like this has been addressed before in another forum post, but the poster did not share details of their fix. Can you help me?

[CnP.Support.AM]

Good day @cyrch

You will need to assign the Event and PaaS all permissions to the standard user in order to give edit access to the Events.

PS-CnP-PaaS-All-Permissions
PS-CnP-Event-All-Permissions

Please assign the above two permission sets to the user and let us know if that didn't work.

[cyrch]

Good morning,

I assigned the two permissions sets above to all active users. Unfortunately, that did not work. When I log in as one of our standard users, I get the same error when trying to access Form Fields.

I have granted you login access if you'd like to take a look. Org ID = 00Df2000001K2ha

Thanks,

[CnP.Support.AM]

Good day @cyrch

Would you please create a user for us and assign the respective profile so that we can login and review the issue?

Please create a user and set the email to: [email protected]

Looking forward to hearing back from you.

[cyrch]

Hello,

I emailed that address on November 5th and 10th, but have not heard back yet. We don't have any remaining licenses to create a new user for you; do you want me to give you login information for an existing user? We have one for volunteers that isn't getting used much right now.

[CnP.LiveSupport.AB]

Yes, if you could have an System Admin grant access, and also ask one of the users that is experiencing the problem to grant access.

[CnP.Support.AM]

Good day @cyrch

Since it is a standard user you may not see an option to grant us access. So, please when you create a user for us, let us know here so that we can review that email and set the password.

Looking forward to hearing back from you.

[cyrch]

Ok, I just created a user for you, so it should have sent you an email at [email protected] to set a password.

[CnP.Support.AM]

Good day @cyrch

We are unable to reset the password. Would you please resend the reset password link for the user you have created for us?

[cyrch]

Sure. I just sent you another link.

[CnP.Support.AM]

Good day @cyrch

Thank you. We are able to reset the password and logged in. We need you to also grant us login access through Admin user so that we can review the permissions.

Looking forward to hearing back from you.

[cyrch]

Hi,

I must have missed this due to the holiday. I just granted you admin login access for 1 week. Please let me know what you figure out!

[CnP.Support.AM]

Good day @cyrch

We reviewed and fixed the issue. Please ask the user to check now and let us know if you face any issues accessing the Event Management tab.

[cyrch]

Good morning,

It looks like it's working now, thank you! Can you tell me what the issue was?

Thanks,

[CnP.Support.AM]

Good day @cyrch

It was a permission issue on Contact Field-Level Security for that profile.