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  • ProPay

    I just got an email from ProPay saying:

    This email serves as notification that your ProPay account has reached 75% of it's monthly CC processing limits. Please keep this in mind as you continue with transactions this month. You may request that your account be reviewed for an increase, either temporarily or permanently by contacting us at [email protected].

    Is this legit? Do I need to increase our limit through them or C+P?

  • #2
    Good day [email protected]

    As a matter of "default" policy on all accounts the limits are set for $25K/month for each account. This is just a setting that we set up so we do not have to ask a million questions during account set up. Most organizations fall in that category. We have clients that process millions so the limit is not an issue and may be increased.

    Our support will be contacting you and guide you through how to request a limit increase. The increase is done through ProPay and they will work with you to set it based on your needs.

    Please let us know if we can be of more help.
    Regards,
    Click & Pledge Support Department

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