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Receipt sent to staff person in error?

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  • Receipt sent to staff person in error?

    On order # 2002091557517759713 (a purchase through a legacy catalog/checkout page), a receipt was sent to one of our staff (Katy). I checked the receipt settings in Connect, as well as notification settings for the page in the portal, and Katy isn't set up to receive receipts in any of those places. I recently updated the C&P Account Primary Contact to Katy, but that shouldn't default her to receive receipts.

    Can you let me know what I missed that is set to send receipts to Katy's email?

    C&P Account 27814

  • #2
    Good day @jillifoss

    The reason Kety getting the receipt notification email because she is listed under the receipt email notification list in the legacy portal. Please see:

    Click image for larger version

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    Regards,
    Click & Pledge Support Department

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    • #3
      ahhh!! Thank you.

      Odd, that must happen automatically when you change the contact? We never put her email there..

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      • #4
        NO, it won't get added automatically to the email notification list.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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