Error With Recurring Donation

[Hebahs]

Hello, we have a recurring monthly donation that comes through on the 15th. We received an email notice from C&P on 12/22 that it didn't go through. The email did not include a transaction number. And we reached out to the donor she wants to continue support, could you please confirm what the issue is with the donation payment? It's via a MasterCard.

Thank you,

[CnP.Support.AM]

Good day @Hebahs

Please note that the Transaction Detail page in Connect will show the Decline reason. We reviewed your account and noticed that the transaction was declined on 12/22 due to the expiration date. Please see:



Hope that helps.

[Hebahs]

Ok thank you.