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Error With Recurring Donation

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  • Error With Recurring Donation

    Hello, we have a recurring monthly donation that comes through on the 15th. We received an email notice from C&P on 12/22 that it didn't go through. The email did not include a transaction number. And we reached out to the donor she wants to continue support, could you please confirm what the issue is with the donation payment? It's via a MasterCard.

    Thank you,

  • #2
    Good day @Hebahs

    Please note that the Transaction Detail page in Connect will show the Decline reason. We reviewed your account and noticed that the transaction was declined on 12/22 due to the expiration date. Please see:

    Click image for larger version

Name:	Rec Dec.jpg
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ID:	50324

    Hope that helps.
    Regards,
    Click & Pledge Support Department

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    • #3
      Ok thank you.

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