No announcement yet.

Error With Recurring Donation

  • Time
  • Show
Clear All
new posts

  • Error With Recurring Donation

    Hello, we have a recurring monthly donation that comes through on the 15th. We received an email notice from C&P on 12/22 that it didn't go through. The email did not include a transaction number. And we reached out to the donor she wants to continue support, could you please confirm what the issue is with the donation payment? It's via a MasterCard.

    Thank you,

  • #2
    Good day @Hebahs

    Please note that the Transaction Detail page in Connect will show the Decline reason. We reviewed your account and noticed that the transaction was declined on 12/22 due to the expiration date. Please see:

    Click image for larger version

Name:	Rec Dec.jpg
Views:	82
Size:	103.3 KB
ID:	50324

    Hope that helps.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      Ok thank you.