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  • Closing Account Notice

    Hello, we received the following email notice regarding account closure: Account Closure Requirements [ ref:_00D30obtq._5001B1PY6uE:ref ]

    I had reached out to our merchant account because we have 2 active, 1 linked to our current bank account, and 1 that is linked to our old bank account, and should have been closed from April 2019. I wonder if this is related to that closure. We don't want to cancel our Click and Pledge account overall.

    Cn you please confirm what it is regarding?

    Thank you,
    Hebah
    Attached Files

  • #2
    Good day @Hebahs

    I have forwarded it to our accounts team and they will be contacting you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Great thank you!

      Comment


      • #4
        Hello I haven't heard back about this. Kindly update us on what the account closure is referring to. Thanks,

        Comment


        • #5
          Sorry for the delay. I will make sure that one of our accounts team members will contact you TODAY.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thanks for that. Someone reached out to me and requested a letter. I've shared the letter back to [email protected] multiple times and haven't heard back. Is that the correct account I should be emailing the letter to for change of admin request?
            Thank you.

            Comment


            • #7
              Good day @Hebahs

              I have been told that we have received the documents and our team is working on it. They will contact you with the update.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Hello,
                I received an email confirming that the account was closed. Thank you.

                Can you please confirm if the change in Admin has been completed as well?

                Thanks.

                Comment


                • #9
                  Good day @Hebahs

                  I have been told that the Admin change process has been completed.

                  Please let us know if we can be of any further assistance.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    It is complete thank you.

                    Comment

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