Closing Account Notice

[Hebahs]

Hello, we received the following email notice regarding account closure: Account Closure Requirements [ ref:_00D30obtq._5001B1PY6uE:ref ]

I had reached out to our merchant account because we have 2 active, 1 linked to our current bank account, and 1 that is linked to our old bank account, and should have been closed from April 2019. I wonder if this is related to that closure. We don't want to cancel our Click and Pledge account overall.

Cn you please confirm what it is regarding?

Thank you,
Hebah

[CnP.Support.AM]

Good day @Hebahs

I have forwarded it to our accounts team and they will be contacting you shortly.

[Hebahs]

Great thank you!

[Hebahs]

Hello I haven't heard back about this. Kindly update us on what the account closure is referring to. Thanks,

[CnP.Support.AM]

Sorry for the delay. I will make sure that one of our accounts team members will contact you TODAY.

[Hebahs]

Thanks for that. Someone reached out to me and requested a letter. I've shared the letter back to [email protected] multiple times and haven't heard back. Is that the correct account I should be emailing the letter to for change of admin request?
Thank you.

[CnP.Support.AM]

Good day @Hebahs

I have been told that we have received the documents and our team is working on it. They will contact you with the update.

[Hebahs]

Hello,
I received an email confirming that the account was closed. Thank you.

Can you please confirm if the change in Admin has been completed as well?

Thanks.

[CnP.Support.AM]

Good day @Hebahs

I have been told that the Admin change process has been completed.

Please let us know if we can be of any further assistance.

[Hebahs]

It is complete thank you.