Missing Deposits

[Hebahs]

Hello, I'm reconciling Click and Pledge donation report for 2019 with bank statement deposits, and there are several transactions listed in C&P report that are not in the bank. Many are $1 and $5 contributions. Where can I check the reason? And know if the donors were charged? Thanks.

[CnP.Support.AM]

Good day @Hebahs

Would you please share the order numbers of the transactions which you don't see in the bank?

[Hebahs]

Here they are. Thanks,
CNP:30443-1901231657374921508
CNP:30443-1901271723385271368
CNP:30443-1902191444017283545
CNP:30443-1902191447596122828
CNP:30443-1902241145426930976
CNP:30443-1903061411004715616
CNP:30443-1903061411163005616
CNP:30443-1903062113443942802
CNP:30443-1903062122324482802
CNP:30443-1903142312244547331
CNP:30443-1903170152491048652
CNP:30443-1903170153439688652
CNP:30443-1903170154127512911
CNP:30443-1904121628509910360
CNP:30443-1905031157534423430
CNP:30443-1905031158508561137
CNP:30443-1905031159230065440
CNP:30443-1905031200188353122
CNP:30443-1905031200545971706
CNP:30443-1905031201431428717
CNP:30443-1905031202340509856
CNP:30443-1905031208474366363
CNP:30443-1905181449416126030
CNP:30443-1905231325201100545
CNP:30443-190813103731897

[CnP.Support.AM]

We reviewed and found that the above transactions never made to the bank and it has been blocked and marked as a fraud by our fraud scanner which is the reason you don't see it in your bank deposits. You can see the status of the transaction in Connect under the transaction details page.

It looks like most of them are from Brazil having the same address.

[Hebahs]

Got it, many thanks!