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  • Hebahs
    replied
    Got it, many thanks!

    Leave a comment:


  • CnP.Support.AM
    replied
    We reviewed and found that the above transactions never made to the bank and it has been blocked and marked as a fraud by our fraud scanner which is the reason you don't see it in your bank deposits. You can see the status of the transaction in Connect under the transaction details page.

    It looks like most of them are from Brazil having the same address.

    Click image for larger version

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    Leave a comment:


  • Hebahs
    replied
    Here they are. Thanks,
    CNP:30443-1901231657374921508
    CNP:30443-1901271723385271368
    CNP:30443-1902191444017283545
    CNP:30443-1902191447596122828
    CNP:30443-1902241145426930976
    CNP:30443-1903061411004715616
    CNP:30443-1903061411163005616
    CNP:30443-1903062113443942802
    CNP:30443-1903062122324482802
    CNP:30443-1903142312244547331
    CNP:30443-1903170152491048652
    CNP:30443-1903170153439688652
    CNP:30443-1903170154127512911
    CNP:30443-1904121628509910360
    CNP:30443-1905031157534423430
    CNP:30443-1905031158508561137
    CNP:30443-1905031159230065440
    CNP:30443-1905031200188353122
    CNP:30443-1905031200545971706
    CNP:30443-1905031201431428717
    CNP:30443-1905031202340509856
    CNP:30443-1905031208474366363
    CNP:30443-1905181449416126030
    CNP:30443-1905231325201100545
    CNP:30443-190813103731897

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Hebahs

    Would you please share the order numbers of the transactions which you don't see in the bank?

    Leave a comment:


  • Hebahs
    started a topic Missing Deposits

    Missing Deposits

    Hello, I'm reconciling Click and Pledge donation report for 2019 with bank statement deposits, and there are several transactions listed in C&P report that are not in the bank. Many are $1 and $5 contributions. Where can I check the reason? And know if the donors were charged? Thanks.
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