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  • Missing Deposits

    Hello, I'm reconciling Click and Pledge donation report for 2019 with bank statement deposits, and there are several transactions listed in C&P report that are not in the bank. Many are $1 and $5 contributions. Where can I check the reason? And know if the donors were charged? Thanks.

  • #2
    Good day @Hebahs

    Would you please share the order numbers of the transactions which you don't see in the bank?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Here they are. Thanks,
      CNP:30443-1901231657374921508
      CNP:30443-1901271723385271368
      CNP:30443-1902191444017283545
      CNP:30443-1902191447596122828
      CNP:30443-1902241145426930976
      CNP:30443-1903061411004715616
      CNP:30443-1903061411163005616
      CNP:30443-1903062113443942802
      CNP:30443-1903062122324482802
      CNP:30443-1903142312244547331
      CNP:30443-1903170152491048652
      CNP:30443-1903170153439688652
      CNP:30443-1903170154127512911
      CNP:30443-1904121628509910360
      CNP:30443-1905031157534423430
      CNP:30443-1905031158508561137
      CNP:30443-1905031159230065440
      CNP:30443-1905031200188353122
      CNP:30443-1905031200545971706
      CNP:30443-1905031201431428717
      CNP:30443-1905031202340509856
      CNP:30443-1905031208474366363
      CNP:30443-1905181449416126030
      CNP:30443-1905231325201100545
      CNP:30443-190813103731897

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      • #4
        We reviewed and found that the above transactions never made to the bank and it has been blocked and marked as a fraud by our fraud scanner which is the reason you don't see it in your bank deposits. You can see the status of the transaction in Connect under the transaction details page.

        It looks like most of them are from Brazil having the same address.

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Got it, many thanks!

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