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Can I have a coupon code?

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  • CnP.Support.AM
    replied
    The reason it is showing PST because your USER timezone is set to PST. However, we have changed your USER timezone to EST.

    Please check now and let us know if we can be of any further assistance.

    Leave a comment:


  • TPMC
    replied
    I want it to be EST.. when I created
    an SF event
    its showing PST and I
    dont see where to update that

    Leave a comment:


  • CnP.Support.AM
    replied
    We reviewed and noticed that your User timezone is set to PST and your Organization as well as site guest user timezones are EST. May I know to which timezone you want to change?

    However, here you can change the Site Guest User Timezone: https://na52.salesforce.com/0050W000...tityOverride=1

    Click image for larger version

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    Organization Timezone: https://na52.salesforce.com/00Dd0000...anyProfileInfo

    Click image for larger version

Name:	org timezone.jpg
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Size:	141.8 KB
ID:	49619

    Leave a comment:


  • TPMC
    replied
    thanks one last thing when I create an event its defaulting to PST and I have checkered that my default in setup is EST. Where do you update the default timezone for the events?

    Leave a comment:


  • CnP.Support.AM
    replied
    We have completed the post-installation steps. You are all set to start using the C&P Events.

    In order to use the auctions, you need to follow the steps mentioned in the manual: https://manual.clickandpledge.com/Gr...alesforce.html

    However, if you open a new thread with the Auctions setup request, our team will review and set that for you.

    Leave a comment:


  • TPMC
    replied
    once you fix this will I be able to do event sales, auctions, etc via salesforce?

    Leave a comment:


  • TPMC
    replied
    I have gave you access

    Leave a comment:


  • CnP.Support.AM
    replied
    Please note that before you start creating the Events there are post-installation steps that need to be done.

    First, you need to integrate your C&P Account with your Salesforce instance. Please follow this link and establish the connection: https://cnp.mn/Salesforce-Connection
    https://support.clickandpledge.com/s...ion#Salesforce

    Second, you need to set up a force.com domain in Salesforce. https://help.salesforce.com/articleV...iew.htm&type=5

    Please complete the above two steps and grant us login access to your Salesforce instance and let us know so that we can take care of the rest of the post-installation steps.

    How to grant access: Grant "Click & Pledge Support" 1-Week access to your account.

    Looking forward to hearing back from you.
    Last edited by CnP.Support.AM; 10-29-2019, 05:36 AM.

    Leave a comment:


  • TPMC
    replied
    when I try to setup an event it says to update the default setting and when I click on that link i get this error

    Please create a Site or add a C&P Account in C&P settings.

    I have looked around but not sure how to fix this? I have donation pages setup on the C&P side but this is the first time I am setting up an events on the SF side as I have been using the legacy portal.

    Leave a comment:


  • CnP.Support.AM
    replied
    If you are using Salesforce then C&P Events is the best way to sell the tickets. Please review the following KB article: https://support.clickandpledge.com/s...ith-salesforce
    Last edited by CnP.Support.AM; 10-29-2019, 05:36 AM.

    Leave a comment:


  • TPMC
    started a topic Can I have a coupon code?

    Can I have a coupon code?

    I am currently using the legacy site for our event tickets and want to be able to provide discount coupon codes. I have looked and all I can see is the option to apply discounts on the number of items sold which we do for group discounts already.

    I looked at the new CP site where I have setup our new donation page but dont see where I can sell event tickets. if that is possible can you provide instructions?

    Thanks

    Paul
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