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  • Receipts Not Coming Through?

    We've had 2 membership payments recently that were processed but that we didn't receive receipts for like we always have before. I've checked that our email notification settings haven't changed. Has something happened with the legacy Advanced Pages that we still use to take online membership payments? Our C&P account # is 21583 and the missing receipts are Goski (order # 1906210405288192466) and Fick (order #1906211412580446659). Thanks for your help sorting this out!

  • #2
    Good day @SEFAA

    We reviewed and our server shows that the emails have been delivered to all of the emails listed below:

    Order# 1906210405288192466 - 6/21 sgos****@gmail.com Delivered
    treas****@****alliance.org Delivered
    [email protected]****alliance.org Delivered
    member****@****alliance.org Delivered

    Order# 1906211412580446659 - 6/21 lof****@gmail.com Delivered
    treas****@****alliance.org Delivered
    [email protected]****alliance.org Delivered
    member****@****alliance.org Delivered

    I am wondering if our receipts are being blocked or ending up in a spam folder. Please check email/spam/junk/ folder for the Receipt OR might be your email service provider blocking our emails.
    Regards,
    Click & Pledge Support Department

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    • #3
      I believe the receipts you are seeing are the ones that I manually generated at around 11.30 on the 22nd when the automatically-generated receipts didn't come through at 4.06 am on 6/21 (Goski) and 2.13 pm on 6/21 (Fick). We have checked our spam folders and the missing receipts are not there. We are still getting other C&P receipts - just not membership receipts which come through our legacy page.

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      • #4
        I have been told by our IT team that there was some issue with the legacy pages which has been resolved. Moving forward you will receive the receipts.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Thank you very much!

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