Chargebacks - Capital One Chargebacks

[rychwithers]

WE HAVE A RECURRING SITUATION. We are a public radio station and take donations on the phone and on line using C&P and SalesForce.

Our Call Letters for the station are KFCF-FM.
If someone makes a donation (or we enter it via virtual) using a Capital One Credit card the charge goes thru, we get the money and everything seems fine.
Then the customer gets their statement from Capital One and it shows "KFC-KENTUCKY FRIED CHICKEN" along with logo of KFC and Harland Sanders image.
Subscriber/customer freaks out, reports it as fraud, gets a new card, and we get charged back plus a $35 chargeback fee.

[CnP.Support.AM]

Strange! I don't see anywhere in your account such name. However, please share the order number.

[rychwithers]

The Logo/wrong name appears on the customers (donor) credit card statement they get. Then they freak out and report it as fraud, then we get a chargeback of the original donation AND A $35 CHARGEBACK FEE.

[rychwithers]

Capital One says we should change the name of our corporation, and if we have additional chargebacks we will lose merchant services.... This really sucks...

[CnP.Support.AM]

rychwithers I have been told that you have also submitted the support ticket and our accounts team is working on your case. You will get an update with them shortly.