WE HAVE A RECURRING SITUATION. We are a public radio station and take donations on the phone and on line using C&P and SalesForce.
Our Call Letters for the station are KFCF-FM.
If someone makes a donation (or we enter it via virtual) using a Capital One Credit card the charge goes thru, we get the money and everything seems fine.
Then the customer gets their statement from Capital One and it shows "KFC-KENTUCKY FRIED CHICKEN" along with logo of KFC and Harland Sanders image.
Subscriber/customer freaks out, reports it as fraud, gets a new card, and we get charged back plus a $35 chargeback fee.
Our Call Letters for the station are KFCF-FM.
If someone makes a donation (or we enter it via virtual) using a Capital One Credit card the charge goes thru, we get the money and everything seems fine.
Then the customer gets their statement from Capital One and it shows "KFC-KENTUCKY FRIED CHICKEN" along with logo of KFC and Harland Sanders image.
Subscriber/customer freaks out, reports it as fraud, gets a new card, and we get charged back plus a $35 chargeback fee.
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