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Chargebacks - Capital One Chargebacks

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  • Chargebacks - Capital One Chargebacks

    WE HAVE A RECURRING SITUATION. We are a public radio station and take donations on the phone and on line using C&P and SalesForce.

    Our Call Letters for the station are KFCF-FM.
    If someone makes a donation (or we enter it via virtual) using a Capital One Credit card the charge goes thru, we get the money and everything seems fine.
    Then the customer gets their statement from Capital One and it shows "KFC-KENTUCKY FRIED CHICKEN" along with logo of KFC and Harland Sanders image.
    Subscriber/customer freaks out, reports it as fraud, gets a new card, and we get charged back plus a $35 chargeback fee.

  • #2
    Strange! I don't see anywhere in your account such name. However, please share the order number.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      The Logo/wrong name appears on the customers (donor) credit card statement they get. Then they freak out and report it as fraud, then we get a chargeback of the original donation AND A $35 CHARGEBACK FEE.

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      • #4
        Capital One says we should change the name of our corporation, and if we have additional chargebacks we will lose merchant services.... This really sucks...

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        • #5
          rychwithers I have been told that you have also submitted the support ticket and our accounts team is working on your case. You will get an update with them shortly.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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