Upsert failed error messages

[[email protected]]

Some customers have had a problem with the C&P/HandsOn Connect donation form integration. I had our team investigate and I wanted to share the info with you and ask for direction on resolving this.


We don't see anything inherent in our donation form that will cause this.

Several emails that have "from" addresses such as 0139 HOC Admin or 0075 HOC Admin with the same or similar errors, such as:

• 0139: Upsert failed. First exception on row 0; first error: MALFORMED_ID, Organization Name: id value of incorrect type: Big Brothers Big Sisters of Colorado: [AccountId]
• 0074: Upsert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Name]: [Name]

Here are some of the full massages:

Date: 12/4/2018 Hi 0074 HOC Admin,

Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 36162-1812041826559673362 Contact name: Kristen Durham Transaction Result: Authorized C&P Data ID: 2437 Organization ID: 00D300000000MyI Organization Name: HandsOn Bay Area Applications : Application Name: -Version Number : Installed Packages: 5.1802020005-9.1802140003-5.1802050002 System response: "Upsert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Name]: [Name]" Please check the following link for details: https://na62.salesforce.com/a2A0e000004HwFA If you need further assistance please submit a support ticket athttp://Help.ClickandPledge.com

Regards, Click & Pledge Development Team Salesforce Group

Any thoughts on what needs to happen here?

[CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access to above orgID: 00D300000000MyI so that we can review what's going on?

Looking forward to hearing back from you.