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reCAPTCHA on Donation Form Issue

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  • reCAPTCHA on Donation Form Issue

    Hi, apologies if I am in the wrong place. We have been experiencing issues with our reCAPTCHA on a custom form. A few weeks ago, we submitted a form for review by Click & Pledge premiere support that included a reCAPTCHA for fraud protection. Last week we altered it so that is was an invisible captcha and our developer said that it should not affect the Click & Pledge side of things. For the most part, all is going correctly and donations are being processed. However, there are a few individuals who keep getting hit with "Credit Card Error: Fail reCAPTCHA Validation" message and are unable to donate. I tried talking to premiere support and they couldn't see any issues, so they suggested I try the forums.
    Any thoughts?

  • #2
    Good day @PANFoundation

    Would you please share the custom form link URL here so that we can review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      https://panfoundation.org/index.php/en/donors/donate

      We think it may have been user error with the validation, but want to confirm that the form is working.
      PAN has an administrative fee of only 5%. This means that $0.95 of every dollar PAN receives goes directly toward helping patients. For the last eight years, PAN spent less than one penny of each dollar it received on fundraising.

      Comment


      • #4
        Good day @PANFoundation

        We reviewed the form and basically, it is not possible to include the reCaptcha within the form but one of our developers have a workaround and it requires the jquery.

        Here is the example:

        <html>
        <head>

        <script type="text/javascript">

        var onSubmit = function(token) {
        console.log('success!');
        };

        var onloadCallback = function() {
        grecaptcha.render('submit', {
        'sitekey' : 'XXXXXXX',
        'callback' : onSubmit
        });
        };
        </script>
        </head>
        <body>
        <form action="?" method="POST">
        <input id='submit' type="submit" value="Submit">
        </form>
        <script src="https://www.google.com/recaptcha/api.js?onload=onloadCallback&render=explicit"
        async defer>
        </script>
        </body>
        </html>

        Hope that helps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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