Error Report Message

[jwalsh]

Hello. We are getting an Error Report messages for an item through Click and Pledge that is not posting correctly to Salesforce. Over 10 purchases have been made generating Error Reports. This is what the Error Report email states:

System response:

"Insert failed. First exception on row 0; first error: MALFORMED_ID, Invalid campaign id: null: [CampaignId]"

I was told that this issue was already being looked into but to also post about the issue in this forum. Thank you for your assistance.

[CnP.Support]

Would you please try again.

[jwalsh]

Try what again?

[CnP.Support.AM]

Good day @jwalsh

I have been told by our developers that the above issue had resolved in your instance.

Please check and let us know if you have questions.

[jwalsh]

Is there a way to go back and have those transactions that occurred while the error message was happening post in Salesforce? The following transactions to Blue Cone are still not showing up in Salesforce (they all happened 11/17-11/28:Ben Scott $50
Norman Sigler $75
Gabriel Belodias $50
Nina Hartman $50
Indu Pillay $50
Ann Livingston $50
E Sands $50
Andre Psyche $50
Tamara Thompson $50

[CnP.Support.AM]

Good day @jwalsh

Would you please share the order numbers so that we can review and post those into your Salesforce instance?

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @jwalsh

In reviewing your instance we found that there are a lot of errors since back from 2013. We suggest you enable the "Auto re-process C&P Data errors" in Maintenance under C&P Settings which is used to fix errors that may occur while creating a transaction.

Please review this KB article: http://help.clickandpledge.com/custo...ticles/2084057



Please note that the person who enables the Self Healing should be an System Administrator user in Salesforce.

[jwalsh]

Here are the Order Numbers:

1810231709443733709
1810252025546456327
1810230109365803452
1810241658094176232
1810241332315545128
1810231901055755087
1810222111579994907
1810222114315900364
1810181826067462699
1810182323595448964
1810181916200096373

[CnP.Support.AM]

Good day @jwalsh

We don't have access to your instance. However, have you reviewed the Self Healing option? Did you enable it? If so, it will automatically resolve all the errors if it enables by System Administrator user.

[jwalsh]

Hello - I just granted you access for another 3 days. Could you please review those order numbers I posted and post them to Salesforce? Thank you.

Also, I saw what you wrote about the Self Healing option. Since that includes things stemming back 6 years, I'm hesitant to do that.

[CnP.Support.AM]

Good day @jwalsh

We have fixed the above listed order numbers.

Please check and let us know if we can be of any further assistance.