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  • Error Report Message

    Hello. We are getting an Error Report messages for an item through Click and Pledge that is not posting correctly to Salesforce. Over 10 purchases have been made generating Error Reports. This is what the Error Report email states:

    System response:

    "Insert failed. First exception on row 0; first error: MALFORMED_ID, Invalid campaign id: null: [CampaignId]"

    I was told that this issue was already being looked into but to also post about the issue in this forum. Thank you for your assistance.


  • #2
    Would you please try again.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Try what again?

      Comment


      • #4
        Good day @jwalsh

        I have been told by our developers that the above issue had resolved in your instance.

        Please check and let us know if you have questions.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Is there a way to go back and have those transactions that occurred while the error message was happening post in Salesforce? The following transactions to Blue Cone are still not showing up in Salesforce (they all happened 11/17-11/28:Ben Scott $50
          Norman Sigler $75
          Gabriel Belodias $50
          Nina Hartman $50
          Indu Pillay $50
          Ann Livingston $50
          E Sands $50
          Andre Psyche $50
          Tamara Thompson $50

          Comment


          • #6
            Good day @jwalsh

            Would you please share the order numbers so that we can review and post those into your Salesforce instance?

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day @jwalsh

              In reviewing your instance we found that there are a lot of errors since back from 2013. We suggest you enable the "Auto re-process C&P Data errors" in Maintenance under C&P Settings which is used to fix errors that may occur while creating a transaction.
              ​​​
              Please review this KB article: http://help.clickandpledge.com/custo...ticles/2084057

              Click image for larger version

Name:	Maintenance.jpg
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ID:	43083

              Please note that the person who enables the Self Healing should be an System Administrator user in Salesforce.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Here are the Order Numbers:

                ​​​​​​1810231709443733709
                ​​​​​​1810252025546456327
                ​​​​​​1810230109365803452
                ​​​​​​1810241658094176232
                1810241332315545128
                ​​​​​​1810231901055755087
                ​​​​​​1810222111579994907
                ​​​​​​1810222114315900364
                ​​​​​​1810181826067462699
                ​​​​​​1810182323595448964
                ​​​​​​1810181916200096373

                Comment


                • #9
                  Good day @jwalsh

                  We don't have access to your instance. However, have you reviewed the Self Healing option? Did you enable it? If so, it will automatically resolve all the errors if it enables by System Administrator user.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Hello - I just granted you access for another 3 days. Could you please review those order numbers I posted and post them to Salesforce? Thank you.

                    Also, I saw what you wrote about the Self Healing option. Since that includes things stemming back 6 years, I'm hesitant to do that.

                    Comment


                    • #11
                      Good day @jwalsh

                      We have fixed the above listed order numbers.

                      Please check and let us know if we can be of any further assistance.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment

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