Announcement

Collapse
No announcement yet.

Donation page error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • ckyt
    replied
    No, I just had someone try with their credit card but it still showed the same error message.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ckyt

    Yes, we do. Until yesterday it was declined to due billing address but we have fixed that and processed a transaction successfully with name Account Verification. As mentioned above, recent transactions declined due to the following reason: 'Insufficient funds/over credit limit' and this message has been sent by the bank and we have no control over.

    Please contact the bank and check why they are declining the card.

    Leave a comment:


  • ckyt
    replied
    Hi I do not think so. I have gotten 4 different people to try out this, with different IP address, and all are giving the same error message. What is the main issue here?

    Do you accept international credit and debit cards??

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ckyt

    All the recent transactions have declined due to 'Insufficient funds/over credit limit'.

    The decline reason is what is sent from the bank. The card holder needs to contact their bank and figure out why the card was declined.

    Leave a comment:


  • ckyt
    replied
    The accounts are 51069, 51086, 51087.

    The links are:

    51069:
    English form -
    https://www.maha-sukha.org/live/?page_id=1359

    Chinese form -
    https://www.maha-sukha.org/live/?pag...8&lang=zh-hans


    51086:
    English form -
    https://www.maha-sukha.org/live/?page_id=1382

    Chinese form -
    https://www.maha-sukha.org/live/?pag...=zh-hanzh-hans


    51087:
    English form -
    https://www.maha-sukha.org/live/?page_id=1385

    Chinese form -
    https://www.maha-sukha.org/live/?pag...6&lang=zh-hans

    Thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ckyt

    Would you please share the link URL of the form so that we can review it?

    Leave a comment:


  • ckyt
    replied
    I tried submitting the forms using an embed form on our website. But it is not working. May I have a reply please? This is urgent..

    Leave a comment:


  • ckyt
    replied
    Credit card also cannot go through

    Leave a comment:


  • ckyt
    started a topic Donation page error

    Donation page error

    Hi, I tried to enter a debit card to test the donation forms but it is not going through. The error message is " Sorry, your payment did not go through. Please Try again or contact your bank." Please assist.

    Also, may I know why some forms show the country as "Singapore" while others show "United States" automatically?
Working...
X