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Regards,
Click & Pledge Support Department
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Good day!
Please note that all transactions, regardless of their faith, are in Connect. If you simply login to Connect you will see the transaction as well as the decline reason.
Once we have the order number we can figure out the decline reason. Your transactions are posting correctly and the gateway is also set correctly so there is nothing wrong with the account or the post. We have to figure out the decline reason.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
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Good day!
The transaction was blocked by the fraud engine. The address as well as frequency of post based on a transaction coming from Singapore is causing the fraud engine to block it.
Are you developing a code for a client or is this an actual transaction from a donor?Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
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Good day!
Your history at the third party tracking company is causing the velocity parameter to score high. The organization is in US and the credit card company returns and your mailing address all are raising the weight.
You could do one thing during the test. Set up a custom fraud profile and whitelist your IP or the campaign associated with the form. Your IP will not let the transactions go through for a while given you are already there with a lot of back to back transactions.
If you set up a custom profile for fraud you can bypass the fraud check. See: http://help.clickandpledge.com/custo...ticles/1574037
Try it and your transactions will go through.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
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Good day!
"Decline if not a US user" .. hmmm! we do not have such a setting. Where are you doing this?Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
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Good day ckyt
Oh! that is AVS code for custom profile.
What I suggest you do is the following:- Create a custom profile and add your IP address to the whitelist.
- Assign the profile to the Campaign whose form you are testing.
During your testing phase go ahead and whitelist your IP and continue your tests.. once that is completed revert back to our default fraud protection mode for your own protection.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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Noted and I will give it a try. However, you did not answer the following:
Originally posted by ckyt View PostOkay I understand for my part. But the other few people that tried are NOT using the same IP address. So why are their transactions not going through too??
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May I ask that you ask them to try again. The other cards were blocked by their bank. If they try again and notify their bank to ensure a transaction made to US is OK it will go through.
You may easily see the decline reason in Connect. All reasons are completely listed in Connect.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC
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