Announcement

Collapse
No announcement yet.

Donation page error

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Donation page error

    Hi, I tried to enter a debit card to test the donation forms but it is not going through. The error message is " Sorry, your payment did not go through. Please Try again or contact your bank." Please assist.

    Also, may I know why some forms show the country as "Singapore" while others show "United States" automatically?

  • #2
    Credit card also cannot go through

    Comment


    • #3
      I tried submitting the forms using an embed form on our website. But it is not working. May I have a reply please? This is urgent..

      Comment


      • #4
        Good day @ckyt

        Would you please share the link URL of the form so that we can review it?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          The accounts are 51069, 51086, 51087.

          The links are:

          51069:
          English form -
          https://www.maha-sukha.org/live/?page_id=1359

          Chinese form -
          https://www.maha-sukha.org/live/?pag...8&lang=zh-hans


          51086:
          English form -
          https://www.maha-sukha.org/live/?page_id=1382

          Chinese form -
          https://www.maha-sukha.org/live/?pag...=zh-hanzh-hans


          51087:
          English form -
          https://www.maha-sukha.org/live/?page_id=1385

          Chinese form -
          https://www.maha-sukha.org/live/?pag...6&lang=zh-hans

          Thank you.

          Comment


          • #6
            Good day @ckyt

            All the recent transactions have declined due to 'Insufficient funds/over credit limit'.

            The decline reason is what is sent from the bank. The card holder needs to contact their bank and figure out why the card was declined.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hi I do not think so. I have gotten 4 different people to try out this, with different IP address, and all are giving the same error message. What is the main issue here?

              Do you accept international credit and debit cards??

              Comment


              • #8
                Good day @ckyt

                Yes, we do. Until yesterday it was declined to due billing address but we have fixed that and processed a transaction successfully with name Account Verification. As mentioned above, recent transactions declined due to the following reason: 'Insufficient funds/over credit limit' and this message has been sent by the bank and we have no control over.

                Please contact the bank and check why they are declining the card.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  No, I just had someone try with their credit card but it still showed the same error message.

                  Comment


                  • #10
                    We are reviewing it and will get back to you shortly.

                    Sorry for the inconvenience.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Good day ckyt

                      We have reviewed your instance and we see the following issues:
                      • Bank declines as we see coming from the card issuing agency. We truly do not have any control and we are only showing what we are sent in response to our post.
                      • The last attempt was blocked in our fraud system due to repeated attempts resulting in a flag for repeated attempts.
                      We have remove the fraud block and have reset your account so if the card is OK it should work.

                      Click & Pledge supports international transactions as we have many clients in Canada, Euro Zone, and Great Britain. International conferences use us accepting payments worldwide so we do not have any problem with accepting cards. One problem we see is when someone in another country is making payment to a US organization and their card is blocked by the bank thinking it is fraudulent. I personally have this problem when I purchase software from other countries.. my card, more than once, has been stopped by the bank.

                      We truly understand the frustration but it is not in our control. As stated we transact a "lot" of worldwide transactions on a daily basis.

                      If the bank has cleared your card we do not have a problem processing it. Initially the gateway had blocked the payment from Singapore for your account as part of their fraud check since apparently it was unusual for your account. Their pattern matching was triggered. They have also remove that from your account. You may want to try it again.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Hi thank you for your detailed reply. I wish to share that there was no such error when I used the same card on a different website for a non profit organisation/bank account registered in the US, and their form was a C&P form, linked with Salesforce.


                        Does our CNP instance need to be linked with Salesforce before we can make a donation? Our CNP and Salesforce instances are not linked yet.
                        Last edited by ckyt; 10-10-2018, 11:49 AM.

                        Comment


                        • #13
                          Good day!

                          I am from the dev team and am fully aware of your post and been following it.

                          & PLEASE PLEASE do not post server responses in a public forum. We see all this.. you are exposing information that should not be publicly posted.

                          What I stated are the facts that we have reviewed. Just because it works on one of our client sites with a different account with history of such transactions it does not mean it will work for yours with a different history.

                          Please test the transaction again as we have removed the fraud block .. have you tested it after my previous post?
                          Last edited by CnP.Support; 10-10-2018, 11:39 AM.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Please let me know when you have done a test and the order number so we can review it.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Please remove the post above. I have reported it too as well.

                              I have tried once again, but the error message remains.

                              Comment

                              Working...
                              X