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Adding a new shipping rate with a scale of 0-1

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  • Adding a new shipping rate with a scale of 0-1

    We have an established shipping rate system that starts at $6.95 for a scale of between 1 and 4. But we've recently added a new item to our checkout pages that will cost much less to ship. We've tried adding a rate with a scale between .001 and 1 and then assigning the product a shipping scale of .001, but that doesn't work. (The shipping scale on the product reverts to a blank field once it's updated).

    Is there a way to add a new, lower rate without having to rescale our entire inventory?

  • #2
    Good day @taylord

    Yes, in case of scale, you can go with 0.01.

    Please try it and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    • #3
      No, I'm afraid that doesn't work for us. It just reverts to a blank field and shipping options don't appear for it.

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      • #4
        Good day @taylord

        For products the shipping scale should be not less than 1, it has been designed in that way. Please set the product scale as 1 and test it, it should work.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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