How do I test that ticketing system is working properly? We are using FAAS.

[jfreeman]

I was notified by a prospective donor that their ticket purchase was not going through. How do I test to see if they system is working (without having to purchase a ticket with my cc)?

[CnP.Support]

Good day!

Sorry for the trouble.. may I ask what you mean by "not going through"?

Is there a problem with the form or is the patron's card is being declined?

[jfreeman]

after submitting their payment they don't get a notification that it went through adn we aren't showing that it went through on our end.

Good day!

Sorry for the trouble.. may I ask what you mean by "not going through"?

Is there a problem with the form or is the patron's card is being declined?

[CnP.Support]

So let me make sure I understand:

1: The payment page showed the "Thank You" page with the authorization code.
2: Neither you nor the donor received the email receipt
3: The report shows that the transaction has not gone through

The above are not consistent as there can't be any condition where a transaction processes and not show in the report.

Please let me know your account ID so our support can research your account. If you email [email protected] someone will call you to resolve this.

[CnP.Support]

Good day!

Based on our telephone discussion the issue appears to have been resolved. The problem, as discussed, was because you were posting the form to: http://faas.cloud.clickandpledge.com and NOT https://faas.cloud.clickandpledge.com.

The FaaS platform is a secure site and will not respond to http requests.

Please let us know if we can be of any further assistance.